Talk at Employment and Integration Administration in Copenhagen Municipality
Employees in the Employment and Integration Administration became more aware of digitisation and robot technology when robot and machine learning expert Søren Tranberg Hansen gave a presentation at Jobcenter Copenhagen. Søren brought the robot Pepper to demonstrate the limitations of the robots: Pepper can find answers to what he’s coded for, but if you ask him a question he’s not prepared for, you won’t get a word out of him. So the reality is far from the horror scenario that we know from the Terminator? The job centre already has good experience in the use of robotics. It’s not a physical robot like Pepper, though. Because in the autumn, the job centre was given ASTA, a programme that can quickly find relevant information in a case. This means that in the long term the job consultants can spend more time on the citizen and less time on the preparation. ASTA is only one initiative out of many in an ambitious digitisation strategy that will be implemented in management in the coming years.